Terms of Use

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website shop.deliciousalchemy.com, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

shop.deliciousalchemy.com is a site operated by Delicious Alchemy Limited. We are registered in England and Wales under Company No. 05883471. Our main address is Delicious Alchemy, Canada House, 11 Commercial Street, Sheffield, S1 2AT, United Kingdom

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Placing an order

A notice will be displayed on your web browser before you submit an order with the Delicious Alchemy Shop  (“Pre-contract Notice”).  The Pre-contract Notice contains important information such as a description, price and delivery charges of the goods ordered.

Delicious Alchemy will not be obliged to supply the goods submitted in your order until you have received an e-mail from us accepting your order (Order Confirmation). However, in the event the goods are listed on the Delicious Alchemy Shop  site at an incorrect price due to typographical error or error in pricing information received from its suppliers but Delicious Alchemy Ltd have accepted your order before the discrepancy is noticed, Delicious Alchemy Ltd shall e-mail you to ask whether you are willing to pay the correct price for the goods ordered.  If you are unwilling to pay the correct price, Delicious Alchemy Ltd reserves the right to cancel the contract immediately without any liability to you.

If Delicious Alchemy Ltd exercises its right to cancel a contract it will immediately issue a credit to your debit or credit account if it has already made a charge to your card before cancelling your order.

Right to cancel

You have the right to cancel either:

-within 7 days from the date of delivery if Delicious Alchemy Ltd has supplied goods to you; or

-within 12 hours from  the date Delicious Alchemy Ltd sent you the Order Confirmation.

The cancellation notice should be sent  by e-mail to Delicious Alchemy Ltd at hello@Delicious Alchemy.com  and must state your name, description of the goods and order number; attaching the order confirmation Delicious Alchemy Ltd originally sent you. This will also assist Delicious Alchemy Ltd in processing your cancellation as quickly as possible.

If your order has not been despatched, the cancellation process will be completed within 48 hours, refunding your debit/credit card.

Where Delicious Alchemy Ltd have supplied goods to you, you must take reasonable care of goods in your possession pending their return to Delicious Alchemy Ltd. Delicious Alchemy Ltd will only accept the returned goods in their original packaging and which have been unopened.  If otherwise, this will invalidate your right to cancel the contract.

You must return the goods to Delicious Alchemy Ltd by registered post or similar within five days (excluding Saturdays, Sundays or Bank Holidays) from the date of Cancellation Notice.  You are responsible for the cost of returning the goods to Delicious Alchemy Ltd and the risk of damage to the goods in transit.  If the goods are damaged in transit Delicious Alchemy Ltd reserves the right to refuse a refund, and it will be your responsibility to seek compensation from the carrier.

Once Delicious Alchemy Ltd has received the returned goods, it will send you confirmation by e-mail that the return of goods has been accepted by Delicious Alchemy Ltd and will immediately make a refund of the contract price to your debit or credit card used to purchase the goods.

Delicious Alchemy Ltd are not be held responsible for goods seized by customs officials.

Local taxes & duties are payable by the customer on receipt of goods.

 Delivery

Delivery times quoted are estimates only, and Delicious Alchemy Ltd shall not be liable for any delays caused except to the extent caused wilfully or negligently by Delicious Alchemy Ltd. However, unless we have agreed a longer period for delivery with you, we will either dispatch goods within 24 hours (excluding Saturday and Sunday) of you placing the order or we will let you know as soon as it will not be possible to meet this obligation.  If we do let you know, then we will either agree a new time for delivery with you or, at your request, refund any monies paid by you in respect of the delayed goods. Delivery costs can be viewed on the ‘Delivery and Returns’ page of the shop website. We guarantee that any breakages will be either refunded or replaced. Photographic evidence will be required in order to allow the claim to be processed.

If in the unlikely event your delivery has been lost in transit we will attempt to track your order and if we are unable to locate your shipment, we will either send a replacement order or refund the total cost of the order.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our site

Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to hello@deliciousalchemy.com.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact hello@deliciousalchemy.com